FEATURED
ANALYTICS
TURN
CONVERSATONS
INTO
ACTIONABLE
DATA
GAIN
COMPETATIVE
INTELLIGENCE
FROM
VOC (voice of customer)
IMPROVE
AND
CHANGE
BUSINESS
PROCESS
Contact centers can service thousands of calls per day, that’s a huge amount of chatter to sift through. Finding the data that matters in that volume can be a difficult task.
Lock Stone Analytics helps you find the bits of conversations that actually matter to you in no time. You can search and generate report basing on some keyboards like like "pricing" or "cancel" that impacts your business performance.
It's matter of fact that you can always get the actual comment and feedback about your competitors from the people who are actually buying decision maker.
LockStone Analytics can help you identify products, services, or features that you may not be currently providing, but your competitors potentially are.
By summarizing customer calls and evaluating agent perfomance, LockStone can help you improve and change your working process.
It can also Identify quality monitoring gaps and customer service training needs of your business.
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YOU CAN HAVE YOUR OWN SPEECH ANALYTICS APP RUNNING IN SAAS MODE WITH EXTREMELY LOW COST
Voice
Biometrics
Identification
Unlike synthetic credentials such as PINs, passwords and tokens that are attributed to a user, voice biometrics is naturally generated by the user, wholly unique and always available. This ease of use and availability is a key differentiator from other biometrics as no specialist hardware is required and voice is the only biometric modality that can be applied to all of your customer channels. A user’s voice can always be provided via a mobile, telephone, tablet, PC or other connected device. LockStone’s voice biometric Identification also incorporates the most advanced anti-spoofing features available, including replay and synthesis detection, to keep you future-proofed. What could be more personal than simply having to speak to successfully complete a transaction?
OUR
CLIENTS
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Do you support my PBX and Phone Set type?We support more than 32 common PBX types as well as phone sets related, contact us if your communication environment is really rare.
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Pricing?Leave your contact info and your requirement (if possible), we will come back to you very soon.
-
Do you support my PBX and Phone Set type?We support more than 32 common PBX types as well as phone sets related, contact us if your communication environment is really rare.
-
Pricing?Leave your contact info and your requirement (if possible), we will come back to you very soon.