WHY VOICE IDENTIFICATION | Customer Engagement

Why We Need It

Accuracy

Voice Biometrics Identificationis one of the most accurate forms of biometric identification. It has an accuracy rate of up to 98%. This is significantly higher than the accuracy rates of other forms of biometric identification, such as fingerprint scanning (95%) and facial recognition (85%).

Speed

Voice recognition is also one of the fastest forms of biometric identification. It typically takes less than two seconds to identify someone using voice recognition software. This is significantly faster than the time it takes to identify someone using other forms of biometric identification, such as fingerprint scanning (typically five to ten seconds) and facial recognition.

Safety

As the most privacy-friendly forms of biometric identification. Voice Biometrics Identification does not require any physical contact with the person being identified and it does not produce any image or recording that could be used for identity theft or fraud.

Reliability

Voice Biometrics Identification has a false acceptance rate (FAR) of 0.00008% and a false rejection rate (FRR) of 2%. By comparison, fingerprint scanning has a FAR of 0.002% and facial recognition has a FAR of 0.01%.

Convenience

Voice Biometrics Identification does not require any special equipment or training to use. By comparison, fingerprint scanning requires special equipment (e.g., a fingerprint scanner) and facial recognition requires special software (e.g., face detection software).

Multi-dimensional

Biometrics

Identificaiton

LockStone Voice Biometrics Identifier (VBI in short) offers a promising alternative to traditional PIN and password methods, allowing banks to verify customer identity quickly before processing transactions via mobile app, ATM, phone, or website.

Step 1, Enrollment

Active enrollment: By repeating some given phrases or digits, voice identity for customer (agent) will be made

Passive enrollment: By capturing audio segments during customer interactions, together with customer ID including Social ID, phone number, customer's identity will be made.

Step 2, Authentication

Active authentication: users will be promoted to speak out the digits generated by system randomly

Passive Authentication: after active enrollment, the consumer is authenticated via short utterances.

Step 3, Build up Trust List and Blocked List basing on pre-record user data

Locate and

Alarm

Crime Scene and suspects automatically

Voice biometrics is an increasingly used tool in the field of security for crime prevention and investigative activities.

Each person’s voice has unique characteristics related to physiological qualities that define its frequencies. This is why it can be used for biometric identification, offering useful solutions to governments, the armed forces and law enforcement agencies.

1. With LockStone VBI, the voice print database of key persons is established in advance, which can quickly confirm the speaker's identification, language and sensitive content in the call, and provide new clues and evidence for case detection

2. Establish a special voiceprint library, and upload the case related materials and samples to the special library, so as to manage the associated voiceprint of major cases .

3. All the collectors in the jurisdiction are managed in a way, and the quality of all the collected voice and case materials is tested

4. The intelligent voiceprint identification expert workstation can improve the accuracy and efficiency of identification, and the voiceprint integrated platform can realize the intelligent voice print big data analysis function.

Who

Said

What

In large enterprises, it is often necessary to hold large-scale meetings which need to be recorded . Intelligent conference system products, combined with the application of voice recognition and voice biometrics identification. It can identify who said what in the meeting, automatically output the manuscript after the meeting, without manual recording , it is saving time and improving efficiency.

Lockstone VBI provides intelligent voice system services for enterprises and enables enterprises to realize real-time conversion of conference voice and text, which not only solves the "what was said" in the meeting but also more accurate to "who said what". For the complicated meeting minutes, the system will greatly improve the work efficiency and save human resources.

Fraud

Prevention

Automatically

It is a difficult to determine the living conditions of the insured in the social security payment and claim settlement work. The phenomenon that the social security fund has been falsely claimed all over the country, especially the situation of the pension insurance fund being falsely claimed is more serious.

Voice biometrics can also be used in the field of social security. Taking advantage of remote collection and verification of voiceprint, it ensures one certificate and one person.

LockStone VBI can recognize speaker directly at home through mobile phone and other microphone equipment, and carry out pension certification regularly.
The company can provide social security service institutions with a complete social security identity authentication anti-counterfeiting solution. The social security voiceprint authentication scheme integrates voiceprint recognition, telephone voice communication, network data communication, database management and web application.

Features

Stability

Access availability not less than 99.95%
TPS not less than 20
The system restart time is no more than 5 minutes

Security

DES is used to encrypt the interactive data with voice biometrics engine
Server anti cracking login

Reliability

Data backup, keep data no less than 30 days
Data recovery, full data recovery is no more than 30 minutes
System self check function
Early warning mechanism of system failure

Compati-bility

Provide standard restful API interface
Support data acquisition of mainstream traffic system
Support IP V4 / v6 dual stack service

Scalability

Function modules can be expanded rapidly
The system processing capacity supports horizontal expansion
Support self balancing load function